Return Policy | Saksham Gems
At Saksham Gems, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy to ensure a smooth and hassle-free experience. Please read the full refund policy below:
30-Day Return Policy
You have a 30-day window from the date you receive your item to request a return.
To be eligible for a return, ensure that:
The item is unworn, unused, and in the same condition as when you received it.
The item is returned with all original tags and in its original packaging.
You provide a receipt or proof of purchase.
How to Start a Return
Contact us at info@sakshamgems.com to initiate a return request.
Once approved, we will send you:
A return shipping label.
Instructions on how and where to send your package.
Ship the return to the following address:
Return Address:
2788, Ghee Walon Ka Rasta, Johari Bazar, Jaipur, Rajasthan 302003, India
Important: Items returned without prior approval will not be accepted.
You can reach out to us at info@sakshamgems.com for any questions regarding returns.
Damaged or Defective Items
Please carefully inspect your order upon delivery. If the item is:
Defective, Damaged, or Incorrect (wrong item shipped),
Contact us immediately at info@sakshamgems.com. We will evaluate the issue and work to resolve it promptly.
Exchanges
If you’d like to exchange your item:
Return the existing item first (subject to acceptance).
Once the return is approved, place a new order for the desired item.
Order Changes
You can request changes to your order within 2 hours of placing it.
After 2 hours, orders can no longer be modified. Please verify your order before confirming your purchase.
Lost Packages
If your package is lost in transit, we will provide a replacement to ensure your order reaches you (provided the correct shipping address was used at checkout).
If a refund is preferred over a replacement, we will monitor the shipment for 30 days before issuing a refund.
Our customer service team will provide regular updates during this time.
Refunds
Refunds are initiated within 5 business days of receiving and inspecting your return.
Once approved, the refund will be processed to your original payment method.
Please note that it may take additional time for your bank or credit card company to finalize the refund.
If you haven’t received your refund within 30 days of approval, please contact us at info@sakshamgems.com.
Method & Fees:
Return Method: By mail (return label provided).
Restocking Fee: None.
Refund Processing Time: 5 business days.
Cancellation Policy
Orders may be canceled within 1 day (24 hours) of placement, provided the order has not been processed or shipped.
To cancel an order, contact us immediately at info@sakshamgems.com.
Contact Us
If you have any questions or require assistance, please contact our team:
Phone: +91 82095 86205
Email: info@sakshamgems.com
Business Hours: 10:00 AM to 6:00 PM, Monday to Saturday (GMT+05:30)
We are committed to providing excellent service and ensuring you feel valued as our customer.
Thank you for choosing Saksham Gems!