WATERMELON TOURMALINE Gemstone Carving : 12.85cts Natural Untreated Purple Tourmaline Hand Carved LEAVES 23*13mm Pair (With Video)

At Saksham Gems, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule:

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

• Order Cutoff Time: 6:00 PM (IST)
• Order Handling Time: 1-2 Business days (Monday to Saturday)
• Express Shipping Transit Time: 4-7 Business days  (Monday to Saturday)
• Standard Shipping Transit Time: 15-20 Business days (Monday to Saturday)

Total delivery time:

• Express Shipping: Estimated delivery time varies based on customer location. All destinations: 5-11 business days
• Standard  Shipping: Estimated delivery time varies based on customer location. All destinations: 16-22 business days

Order Confirmation:

After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.

Shipping Carrier:

We partner with the Registered Postal Service; for Express, we use UPS and FEDEX to ensure timely and safe delivery.

Shipping Locations:

We ship within the ************

Shipping Fee:

• Standard Shipping: $6.99
• Express Shipping: $35.00

Tracking

After dispatch, a tracking number will be sent to your email. You may also use our Order Tracking Page to monitor your delivery. Tracking updates may take up to 24 hours to appear.

Delays

We aim to meet our delivery estimates, but delays may occur due to high shipping volumes or unforeseen courier disruptions. If your order hasn't arrived within the expected timeframe, please contact our support team.

Lost Packages:

If your package is marked as delivered but you haven't received it, please:

• Verify the shipping address.
• Check all possible delivery locations at your residence.
• Ask neighbours or family members if they accepted the package.
• Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference

Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sakshamgems.com

Please note that returns will need to be sent to the following address:  2788, Ghee Walo Ka Rasta, Dara Market, Pink City, Jaipur, Rajasthan 302003, India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@sakshamgems.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order changes

If you would like to change your order, please contact us within 2 hours of placing your order. Unfortunately, we cannot change your order after these 2 hours.

Lost packages

If your package is lost in transit, we'll gladly replace it and ensure your order reaches you—provided the correct address was selected during checkout.
If you don't request a replacement, we'll have to wait 30 days before we issue a refund if the package is still received. Our customer service team will check your order regularly during these two weeks and provide updates.

Return address

 2788, Ghee Walo Ka Rasta, Dara Market, Pink City, Jaipur, Rajasthan 302003, India

Refunds

• Refunds will be processed within 5 business days of receiving and inspecting your return.
• If approved, the refund will be automatically processed via your original method of payment.
• Please note that it may take some time for your bank or credit card company to process and post the refund.
• If more than 30 business days have passed since your return was approved, please contact us at info@sakshamgems.com

Method & Fees

• Return method: By mail 
  
• Return label: Download and print
  
• Restocking Fee: None
  
• Refund period: 5 working days

Cancellation policy

You can cancel your order within 1 day of purchase, provided the order has not yet been processed or shipped.